Refund policy

REFUND POLICY

Last updated: 20 October 2026

Wrenna is a trading name of [ADD LEGAL NAME] ("we", "us"), [ADD BUSINESS ADDRESS]. Email: [ADD EMAIL].

1. YOUR RIGHT TO CANCEL (14 DAYS)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days without giving any reason. The cancellation period ends 14 days after the day you (or someone you name, other than the carrier) receive the goods. If your order is delivered in more than one parcel, it ends 14 days after you receive the last item.

To cancel, tell us clearly before the period ends: email [ADD EMAIL] with your name, order number and the date you received the goods, or use the model cancellation form below. You don't have to use the form.

After cancelling, please send the goods back to us within 14 days of telling us, to: [ADD RETURNS ADDRESS]. [You pay the cost of returning the goods / We will send you a prepaid returns label: CHOOSE ONE].

We will refund everything you paid, including the original standard delivery charge (if any), within 14 days of receiving the goods back or of you giving us evidence that you've sent them back, whichever is sooner. We refund to your original payment method and do not charge a fee. We may reduce your refund to reflect any loss in value caused by handling the goods more than was needed to see what they are, their characteristics and how they work (as you could in a shop).

2. OUR 30-DAY MONEY-BACK GUARANTEE

On top of your legal rights, if you're not happy with your Wrenna for any reason, you can return it within 30 days of delivery for a full refund of the price you paid. Email [ADD EMAIL] first with your order number and we'll tell you where to send it. [You pay return postage / We cover return postage: CHOOSE ONE]. We refund within 14 days of receiving the item back. This guarantee does not affect your statutory rights.

3. FAULTY OR DAMAGED GOODS

Your legal rights under the Consumer Rights Act 2015 are not affected. If your item is faulty, damaged or not as described:

- within 30 days of delivery you can reject it for a full refund;

- after 30 days (up to 6 months), you're entitled to a repair or replacement, and if that doesn't fix things, a refund;

- after 6 months, you may still have rights under the Act.

For faulty or damaged goods we pay the return postage. Please email [ADD EMAIL] with your order number and a photo of the problem.

4. HOW TO RETURN

Please don't send anything back without emailing us first. We'll give you the correct returns address (our goods are sent from our supplier's UK warehouse, so the returns address may differ from our business address). Pack the item securely, keep proof of postage, and use a tracked service if you can.

MODEL CANCELLATION FORM

(Complete and return this form only if you wish to cancel the contract.)

To: [ADD LEGAL NAME] trading as Wrenna, [ADD BUSINESS ADDRESS], [ADD EMAIL]

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]:

Ordered on [*] / received on [*]:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

[*] Delete as appropriate.